We are a family run company and our website has been trading since 2006. We are trusted by florists and crafters alike and sell a huge range of products to the public and trade customers. We have many happy customers, which is reflected in our excellent reviews. We have a dedicated customer service team who are always happy to help you. As we have been in the industry a long time, we have excellent product knowledge and are there to help you from the beginning through to post purchase.

No. If you simply place the items that you want in your basket you can go through to our checkout and enter your address details. We will ask you for an email address so that we can send you a copy of what you've ordered and a password to let you log in at a later date allowing you to track the progress of your order.

No, we do not have physical stores you can visit, we are an online retailer only. However, we have a sister company, Whittingtons which have 15 stores nationwide and carry many of the same product ranges as us.

Delivery is free for orders over £100 in value to England and Wales. A full list of delivery options for your location will be shown during checkout. For a full breakdown of our delivery rates take a look at our delivery page.

Sorry, we do not accept payment by American Express.

We have different delivery options available according to how urgent your order is, including a next day delivery option. If you place your order before our cut-off time and have requested a next day delivery then your order will be delivered on the next working day (Monday-Friday). If you have selected the standard delivery option, your order will be delivered within 3-5 working days (Monday- Friday). More information is available on our delivery page.

We ship to all areas of the UK and Ireland on our standard shipping service. We can also ship non glass or fragile items to other destinations in the EU on a quotation basis, see our delivery page for more details.

You can collect from our Rothley, Leicestershire warehouse only.

Yes, if you are not completely satisfied with any* of the products you have purchased, and they are unused and within their original packaging, you can return them to us for a full refund within 14 days of the order. *Please note that personalised items can only be returned if they are faulty.

Once payment has cleared, we aim to dispatch your order within 2 working days (Monday - Friday).

We use several different delivery services depending on the goods ordered and your location. Your order may be delivered by any one of the following companies: Evri, DPD, DHL, Amazon Delivery, Yodel and Translink

If your order is sent using a parcel courier (for larger orders), then we will require a signature upon delivery. If there is no one available to accept the delivery a calling card will be left, allowing you to re-arrange the delivery for a more appropriate time.

Most of our deliveries will be made between 8am and 8pm, Monday - Friday (excluding Bank Holidays). For an additional cost, we also offer a Saturday and Sunday service as well as an express morning service. For further information on these services please visit our delivery page.

Yes, for an additional cost we can offer delivery on a Saturday. For pricing and further information on this please view our delivery page.

If tracking information is made available by our courier, we will make it available to you via the account page of our website. To access this, you will need to log in with your email address and password setup during the checkout process.

If you have forgotten an item on your order, please give our customer service team a call as soon as possible on 0116 52 3486 and we will endeavour to help. Depending on the status of your order we may or may not be able to amend it.

We are sorry to hear that you have received an incorrect item within your order. As I am sure you can appreciate this is not what we wish for our customers. To resolve this quickly for you please email our customer service team on [email protected] with your order number and a photograph of the product you have received and one of the team will be happy to help you with a resolution.

We will occasionally dispatch items separately. This will be marked clearly on your dispatch email. If you have ordered an item from one of our approved suppliers, these products will be delivered directly to you via their preferred delivery partners ad will be dispatched separately. If you do discover something is missing please contact our customer service team on 0116 502 3598